Privacy Policy

1. Introduction

Centric Labs AI ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at centriclabs.ai, use our services, or otherwise interact with us.

By using our website or services, you consent to the data practices described in this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

Information You Provide: We collect personal information that you voluntarily provide when you fill out contact forms, request a pilot project, create an account, or communicate with us. This may include your name, email address, phone number, company name, job title, and the content of your messages.

Automatically Collected Information: When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URL, pages visited, time and date of your visit, and time spent on pages. We collect this information using cookies, web beacons, and similar tracking technologies.

Client Data: In the course of providing our annotation and AI training data services, clients may submit data to us for processing. The handling of Client Data is governed by the applicable service agreement, Statement of Work (SOW), and/or Data Processing Agreement (DPA) between us and the client, rather than this Privacy Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your inquiries, requests, and support needs
• To process and fulfill pilot project requests and service engagements
• To send administrative communications, including confirmations and updates
• To send marketing communications (with your consent, where required by law)
• To analyze website usage and improve our content, products, and services
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our agreements

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you (e.g., hosting providers, email services, analytics platforms). These providers are contractually obligated to use your information only for the purposes we specify.

Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any change in ownership or use of your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential Cookies: Required for the website to function properly (e.g., session management).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption (TLS/SSL), access controls, regular security assessments, and employee training.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and inquiries are typically retained for two (2) years. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails.
• Data Portability: Request a machine-readable copy of your data (where applicable under GDPR or similar laws).
• Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, please contact us at privacy@centriclabs.ai. We will respond to your request within thirty (30) days.

9. International Data Transfers

Centric Labs operates in the United States, United Arab Emirates, and Pakistan. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) where required by GDPR or equivalent protections.

10. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Material changes will be communicated via email or a prominent notice on our website.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Centric Labs AI
Email: privacy@centriclabs.ai
Website: centriclabs.ai/contact